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Where do we ship to?

We can ship parcels to most countries or regions.
Countries or regions not shipped to Afghanistan, Iran, North Korea, Puerto Rico, Syria

When & how do we ship?

After you finish paying the order, we’ll process your order(s) in 72h. Our pick & pack team will complete all the processes and move to the logistics warehouse operated by ourselves to prepare for a quick shipment. 

Note: The above is the standard shipment and is available for most countries. Delays can occur upon force majeure, such as weather conditions, natural disasters, governmental restrictions, flight arrangements, and other external factors.

Covid-19 & Force Majeure

Due to certain global situations such as Covid 19, war outbreaks, natural disasters, etc., the shipment of your order(s) can be affected or delayed.

When can you receive your order(s)?

The estimated delivery time will take 10-15 business days.

Will I be charged for tax and duty?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a package must be paid by the person receiving the parcel.

Those taxes and duties (if occur) of your parcel are charged under the customs regulations of the destination country, and they vary differently from country to country. You may kindly refer to the local customs office for any or further charging policy.

How can I receive my parcel?

You can pick up your parcel at a local pickup point, locker, or post office. An SMS / E-mail will be sent to you according to the contact information on your order submission. The SMS / E-mail will update you with the information of your parcel’s tracking number, pickup point location, link to change/update pickup point location, and in some cases secure code for the pickup.