We aim to offer services that will benefit our customers. We hope you are happy with every purchase you make, but we also understand in certain circumstances, you may want to request a return. Please read our return policy below, we will do our best to settle for you.
Under what circumstances can I apply for a return?
If an item has no defects or it matches the description, but you simply do not like it or it doesn’t fit you well — you can return it within 14 days after the delivery.
Notes: refunds can only be applied after the receipt of the products
Please contact our Customer Service ASAP if you have a request for a return/refund. Our team will try our best to be at your service.
- The product must be in an unused condition with its original and closed package.
- The unreturnable/unrefundable: pills, food, lingerie, cosmetics/skincare/liquid products
- If you’ve received a defective, damaged, or wrong product, we’ll try our best to solve it for you.
- The return expenses will be covered by us.
How to return it?
Login to your account on the Yofi-Yofi platform, go to Return My Product, fill out and form and get the case number, then you’ll have our customer service take care of the rest for you.
Can my return request be declined?
Yes, in case:
- It’s been more than 14 days since you received the item; but in any case, you can contact us for any friendly solution.
- The product has been used or is of personal care such as cream, underwear, food, medical care, etc.
- The return package cannot be tracked.
How will I get my refund?
Your request will be processed within 5 business days after we receive your return or the tracking number (depending on product value). The refund will be issued to your original payment account as per your request.
If you have any issues with your return, please contact our Customer Service.