Customer Service
Our Customer Service is supported by a multilingual service system.Customer centricity is always the core value carried by yofi-yofi.com platform.
For your doubts and questions no matter at pre-sale, after-sale, or wholesale, we have our support team to reply and answer.

Pre-Sale
We’re presale supportive. Any doubts you have before placing an order, you’ll have our
support team to ease your mind.

After-Sales
You’ll have our after-sales support taking care for you for any issues or concerns after you receive the product(s) with helpful solutions.

Wholesale
We offer purchasing in bulk with reliable sourcing for various brands and
products with attractive prices.
For More Help
_________ (messages only)
TEL
86+ 0757-22112477
Working Online
Mon – Fri / 9:00 AM – 6 PM (HKT) (except public holidays)
Address
Unit 04-05, 16th Floor, The Broadway No. 54-62 Lockhart Road, Wanchai, Hong Kong
Yes. We’re the Direct Supplier of all of the online products on our yofi-yofi.com platform with zero dropping operation. We work with a wide selection of brands, manufacturers and factories, etc. to source, sell and promote the most popular and high-quality products nowadays. For what are online, we have available and sufficient stock in our warehouse ready for orders and shipments.
We’re using major courier channels to support fast worldwide shipments such as Royal Mail, DHL, FedEx, and local shipping agents.
We ship parcels to most countries or regions.
Countries or regions we do not ship to are Afghanistan, Iran, North Korea, Puerto Rico, and Syria. (the list will be updated from time to time)
In 72 hours after the checkout is finished, our Pick & Pack team will process your order and move to the logistics for a quick shipment.
The estimated delivery time will take 10-15 business days.
We always strive to offer a fast and cost-effective online shopping experience for our customers. Our standard shipping time usually takes 10-15 business days, yet under circumstances affected by Force Majeure, flight limitation, natural disasters, epidemics, governmental restriction, etc., it can be put on delay. We will try our best and engage in solving the delay in case any of it, and at the same time, you can contact our Customer Service for any update and reply.
Reviews on yofi-yofi.com platform are authentic feedbacks and opinions that come from physical product users.
Log in to your account on our yofi-yofi.com platform, go to the menu and click on My Account Order, then you can find the tracking no. and check the status. Or go to 17Track/APP to follow up on the status and process.
Read more: Shipment and Delivery Policy
Yes. We provide a 14-day return policy to assure your online shopping experience if the product does not meet your expectations. The refunds can only be applied after the product is received.
Read more for a successful return and refund: Return Policy
Yes. We offer fast free shipment worldwide, and please follow the update of the product information on our yofi-yofi.com platform or the checkout page for any changes.
No problem! We welcome any kind of questions pre-sale or after-sale. You can reach out to our Customer Service by clicking Need Help on the top of yofi-yofi.com platform, leaving your messages, and submitting an inquiry. Our Support team will respond and answer ASAP.
You can open an inquiry or task on the page Customer Service, fill in the questions or issues, and submit; you will have our team will take care of your concerns.
Or you can go to Need Help on the top of the website to talk to our Support team for available solutions to the process.
Should: You can post a review in form of text, picture(s), and video(s). The content should be product-based and we welcome honest pros & cons opinions.
Shouldn’t: Any personal data such as postal labels, names, addresses, telephone numbers, payment cards, etc. are not allowed to display under the review in case of any unwanted or may be used for unwanted or illegal purposes.
YES. We never sell anything fake or work with any knockoff “brands”. Besides, we have our QC team focusing on strict product inspection to make sure all of the orders shipped out are genuine, intact, and safe.
Authenticity and high quality are driving forces that yofi-yofi.com platform is always engaging in to bring our customers a pleasant and satisfactory online shopping experience.